Support
GEN3 is committed to providing exceptional assistance for customer. If you require technical support, our dedicated team is ready to help. You can reach our support specialists by emailing techsupport@gen3systems.com or by calling our direct support line at 012 5252 1500.
For any other enquiries please complete the contact form below.
FAQs
GEN3 offer a wide range of test & measurement equipment and we are experts in cleaning electronics, to order with GEN3 contact the sales team at sales@gen3systems.com and we can assist you with your order.
Lead time varies depending on the equipment or consumables ordered, for specific information about lead times, contact officeadmin@gen3systems.com.
GEN3 ship direct to the UK, for orders outside the UK visit our ‘Find a Distributor page or contact sales@gen3systems.com to be connected with your local GEN3 Distributor.
At GEN3 payments are made by Bank Transfer.
Unfortunately orders can not be accepted over the phone. If you are ready to proceed with your quote please send your purchase order to the distributor that quoted you. If you are a UK customer, then please send your purchase order to officeadmin@gen3systems.com.
If GEN3 have arranged the shipment for you, then please contact shipping@gen3systems.com for tracking information.
We offer in-depth after sales and technical support, If you are a UK customer please contact our tech support team on techsupport@gen3systems.com. If you have a technical support query from outside the UK please contact the distributor that you purchased through, you can find our distributors information here - https://www.gen3systems.com/gen3-distributors.
GEN3 launched their new Technical Centre in February 2025, where there is an array of test and measurement equipment available to view in person, and run demos. To find out more about our Tech Centre visit our Test Services page - https://wwwgen3systems.com/test-services
To book an appointment at our Tech Centre your local Sales representative will be able to help, Contact sales@gen3systems.com to be connected with your GEN3 Sales representative and book your appointment.